Something needs fixing now

Need to contact Winnerz Casino support?

Live chat and phone reach a person in about two minutes, and support runs 24 hours a day, 7 days a week.

Start live chat Licensed since 2007

Paid today

761,419 £

7,151 Players online

Regulated by the UK Gambling Commission under licence 38215-6141-R-487484

Average withdrawal processed in 21 minutes, up to £79,000 per transaction

256-bit TLS encryption securing all transactions and personal information

Independently verified, every single game

Winnerz Casino support: chat, e-mail, phone

Use this when you need an answer from a human rather than a help page.

Can I talk to someone now?

Chat suits locked accounts, failed deposits and quick questions; a person answers in about two minutes, every hour of every day.

Start chat

Written contact address

E-mail [email protected] suits statements, document questions and anything you want in writing; expect a reply within twelve hours.

Write to us

Telephone support line

Call +44 20 7119 3700 (GMT) for withdrawals and card problems you want settled by voice; calls are typically answered in about two minutes.

Call now

Six local details

Support built around United Kingdom players

Lifts the worry that an overseas operator will not answer a United Kingdom player properly.

How to reach us

UK phone+44 20 7119 3700

Support time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who supervises us

RegulatorUK Gambling Commission

Where to get help

Gambling helpGamCare, BeGambleAware, GAMSTOP

Fewer messages, faster answers: prepare first

Line up these five items and the desk can act on your first message.

Your registered e-mail address
Account username and player ID
Payment method and last deposit date
Screenshots of any error shown
A short note of what went wrong

Department addresses

Which address fits your question?

Use this when your question belongs to one department and the general inbox would only add a hop.

Account

General support[email protected]

Verification and documents[email protected]

Money

Deposits and withdrawals[email protected]

Other matters

Complaints[email protected]

Privacy and personal data[email protected]

Business and partnerships[email protected]

Operator facts

Licensed operator details

It settles exactly who runs Winnerz Casino and which licence covers your play.

Company

Legal nameWinnerz Casino Ltd

Company numberCompany No. 56284558 (United Kingdom)

Registered addressHigh Street, Manchester

Licence

RegulatorUK Gambling Commission

Licence number38215-6141-R-487484

Written contact

Support e-mail[email protected]

Independently verified, every single game

What happens when a reply is not enough?

It removes the worry that a bad answer is the end of the road.

Full written record

Send the full story to [email protected], quoting your player ID and any ticket number already given. Keep every reply you receive, as the record matters later.

Awaiting your decision

A support agent reads the complaint and replies with a decision and the reasons behind it. Allow the stated e-mail response time before chasing the same thread.

Can a manager look again?

Reply on the same thread and ask for a manager review if the decision misses the point. A senior staff member then re-examines the case and answers in writing.

Escalate to the regulator

Take an unresolved dispute to the UK Gambling Commission, which oversees the licence. Include your complaint record and the final answer you were given.

When we reply

When someone is on the other end

You will know which channel answers soonest before you commit to waiting.

Live chat

Chat hours24 hours a day

Chat first reply2 minutes typical

Time zoneGMT

E-mail

E-mail address[email protected]

E-mail reply12 hours typical

Phone

Phone number+44 20 7119 3700

Phone waiting time2 minutes typical

Winnerz Casino replies

Vague worries replaced by firm answers

Six short answers that settle the support questions leaving you unsure where to start.

trustHow long does Winnerz Casino take to verify a new player?+

Identity checks normally wrap up in around 31 hours once your proof of identity, proof of address and payment method confirmation reach us. Anything blurred or out of date restarts the clock. Send clear photos and the wait stays short.

trustWhere do I go to shut my Winnerz Casino account?+

Ask our live chat or phone team to close your account and it stops at once; written requests go to [email protected] and are actioned within a day. Any pending withdrawal is paid to your bank first. One account per player stays the rule, so duplicates close without notice.

trustWhy is Winnerz Casino support still available at midnight and on Sundays?+

Our live chat, e-mail and phone lines stay open 24 hours a day, seven days a week, so the middle of the night and bank holidays are covered. A person replies in around two minutes on chat and phone, twelve hours by e-mail.

trustWhen do I escalate a Winnerz Casino complaint I am unhappy with?+

If a reply leaves you unhappy, reply to the same message and ask for a senior review; complaints addressed to [email protected] are logged formally. You get a written outcome, and if it still falls short you may take the matter to the UK Gambling Commission.

trustDo I need to confirm the licence before I play?+

The site runs under the UK Gambling Commission, licence number 38215-6141-R-487484, held by Winnerz Casino Ltd. Do check that number against the register before you deposit. Playing anywhere without a valid licence leaves you unprotected.

trustWhere do I send a request for my personal data?+

Requests for a copy of your data or its deletion go to [email protected], quoting your registered e-mail address. The team confirms receipt and answers within the period UK data law allows. State clearly which request you are making.